Why the Future is Now for Mobile Ticketing and What to Expect by 2023

According to Juniper Research’s latest study, digital ticket users will reach 2.2 billion within the next 4 years. It’s clear our world is shifting to mobile-based ticketing. Purchasing a ticket to a Friday night show or your child’s school play is getting easier. And done completely through your mobile phone.

It’s a good thing here at TicketPeak, you can access any tickets you purchase directly from your phone. Our digital ticketing software is mobile-friendly and easy to pull up quickly on any device.

Back in 2015, we blogged about Juniper Research’s predictions for mobile ticketing trends in 2019. Four years later, here we are again looking at their most recent study of mobile ticketing. In case you didn’t know, Juniper Research is a research company that specializes in predicting and forecasting trends and areas of growth in digital technology.

Let’s see what Juniper Research predicts for the future of mobile and digital ticketing in 2023.

More and more digital ticket users

As the years go on, more and more people will use methods of digital ticketing. This is no surprise. It’s predicted that the total number of digital ticketing users will reach 2.2 billion by 2023. This includes anyone that purchases or uses tickets online, on their mobile or on a wearable device such as an Apple Watch. This means about 30% of the world’s population will be a digital ticket user at some point within the next 4 years.

A mobile lifestyle = a better lifestyle

Mobile ticketing plays a large role in the future of urban lifestyles, according to Juniper Research. It is thought that mobile tickets will be heavily associated with MaaS, which stands for Mobility-as-a-Service. Juniper believes that MaaS will be used in many urban city transportation projects and upgrades. Because mobile ticketing is such a big part of MaaS, Juniper predicts about 60% of subway and railway ticketing will be mobile by 2023. Cities looking to MaaS to improve urban lifestyles will have no choice but to invest in mobile ticketing options. Bid a fond farewell to waiting in line for a train ticket. This will be a thing of the past by 2023!

Chatbots are the future of customer service

We’ve probably all experienced chatbots at some point. Juniper predicts that chatbot interactions will increase steadily over the next 4 years. Research shows that chatbots are not widely used by ticketing vendors. This could be for many reasons, one of which plays to cybersecurity concerns. Juniper predicts that chatbots will be used to provide information only and that ticket vendors will grow to use chatbots more heavily by 2023. In the coming years, users will interact and have access to chatbots over 4 billion times per year when it comes to online or mobile ticketing. That’s a lot of bot interactions!

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Juniper’s Online & Mobile Ticketing research in a nutshell: the number of digital ticket users, whether this is online, mobile or through a wearable device is speeding up, not slowing down. Mobile ticketing will play a large role in urban city lifestyle and transportation. Chatbots are the future of customer service. Online ticketing vendors will have to adopt bots into their customer service strategies.

At TicketPeak, we’re all about providing you low-cost online ticketing for your events! Our tickets are mobile-friendly and can be easily scanned at a door prior to a theatre show or dinner event. For more information, click here to request a demo or here to learn more.

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